A Smart Bear: On Truth
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Finding FulfillmentWhat creates a fulfilling existence? Exploration leads to a framework I’ve used for years for myself and the people around me. I hope it helps you too. —December 2022 | 2,800 words.
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Pivot PointsNot “enabling constraints”, not “weaknesses”, not even “strengths”. The concept of a “Pivot Point” grapples with the same reality, but more constructive and useful. —September 2024 | 4,400 words.
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Failure to face the truthThis admonition recurs in myriad books, frameworks, and topics, across decades of time. When something is so consistent, it must be wisdom. —April 2022 | 1,900 words.
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Human + Fallible = Love; Corporate + Sterile = RefundPeople love and forgive humans, not corporations. Expose your humanity to earn loyal, happy customers, even when you mess up. —June 2010 | 1,100 words.
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Stop saying “fail”Language shapes our perception of setbacks. Use words other than “failure” to describe situations and to suggest the next step. —September 2023 | 800 words.
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Refutation: An acquisition is always a failureIndependent or acquired, companies always evolve, and not always for the better. Smart exits can create opportunities for everyone involved. —September 2015 | 700 words.
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How to get customers who love you even when you screw upCustomers love you when you’re honest, even about your foibles. We forgive honest mistakes from earnest people, not stolid, cold, inhuman corporations. —April 2009 | 1,200 words.